Returns & Exchanges

At GORGIE, we want you to love every sip, but due to the perishable nature of our beverages, we can only offer replacements or refunds for damaged or incorrect shipments. Please contact us within 14 days of delivery if your order arrives less than perfect.

Return Process

• 1.
  Document the Issue

  Take clear photos of the shipping box, the damaged product, and the packing slip to help our team process your claim quickly.

• 2.
  Contact Support

  Email our customer care team at hello@gorgie.com with your order number and the photos of the damaged or incorrect items.

• 3.
  Review Process

  Our team will review your request within 48 business hours to verify the claim and determine the best resolution for your order.

• 4.
  Refund or Replacement

  Once approved, we will either ship out a fresh replacement package immediately or issue a full refund to your original payment method.